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This course comprises four modules each covering a set of key concepts and skills. Within each module, best practice and key concepts are covered off in a concise briefing, followed by stimulating learning activities like workshops, discussions, case studies and role-play exercises.


The course focuses on:

  • Strategic reputation management 

  • Reputation, authenticity & ethics 

  • Stakeholder engagement 

  • Strategic issues management


Learning outcomes

  • Develop an understanding of what reputation and issues management is and involves – also how to take a strategic approach and demonstrate value to/ engage the organisation

  • Understand the need for engagement and authenticity in a “bottom up” world with increasing use of social media

  • Develop an awareness of what corporate responsibility entails – not only for communications professionals, but the wider organisation

Upon completion of this course you will receive an ISOC certificate (ISOC courses are acredited by Edexcel and The British Accreditation Council). For more information, please visit:


Reputation and Issues Management

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