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Crisis Communication Management

This one-day course focuses on how to effectively plan crisis communication strategies and allocate resources. You will learn best practice in crisis communication management, risk assessment, protocols, crisis manuals and online tools. The course is aimed at professionals with an existing knowledge and several years of experience in PR and communications, as well as anyone who is responsible for making decisions in a time of crisis. 

This course focuses on:

  • Crisis communication strategies

  • Risk assessment and issue mapping

  • Crisis communication resourses and planning


After this course you will be able to:

  • Establish your organisation's readiness for crisis communication activities

  • Lead the process of creating a crisis strategy

  • Conduct a reputational risk assessment and issues mapping process

  • Create crisis communication protocols and plans

  • Apply practical crisis management tools and ideas to your job

Upon completion of this course you will receive an ISOC certificate (ISOC courses are acredited by Edexcel and The British Accreditation Council). For more information, please visit:

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